Description : DE Collections Specialist - Stockholm. Company : Volvo Cars. Location : Stockholm
Be part of the change
Volvo Cars is in the midst of a transformation journey. We operate in a fast-changing industry and are growing globally. Our culture encourages continuous improvements, cross-functional and diverse collaboration as well as creativity and passion. People who make a difference are the fuel that has built one of the most recognizable brands in the world. We dare to be disruptive and creative, and we dare to say what others do not. Our creative strategy embraces this and encourages us to be bold and take risks. Fueled by our purpose, Freedom to Move, we are redefining the automotive industry and the consumer experience across all digital and physical touchpoints of our brand globally. To do this, we rely on the drive, commitment and expertise of people who want to make a change. We rely on people who care!
It's what sets us apart that brings us together.
Everything we do starts with people. It’s what makes us different from all other car companies. We are on a mission to make people’s lives less complicated.
Volvo is not only transforming the cars it makes to an electrified fleet but is also reimagining its relationships to customers around the world by offering direct-to-consumer sale.
Meet the Team:
The Collections & Dispute team is at the center of operations, cooperating with several other teams and acting as a specialist group, to ensure excellent service is delivered. Our group is also defining new processes, policies and procedures and participates in market and product roll-out. As our business grow, we need to ensure that our model is scalable and that the decisions we take have a direct impact on the future success of our business.
The role will include:
- Collaborating on debt collection efforts with Accounts, Sales, and Legal Department and external partners
- Developing debt collection strategies, processes and plans and document the same
- Drive improvement projects and support new implementations
- Act as a second line support, for customer disputes and claims, to our Consumer relations and Finance teams
- Provide input to the digital development and test new system functionality Evaluate and identify required system development together with our Business Analysts
Personality:
- Take accountability, both for their own direct area of responsibility, and the success of the team
- Focus on customers and understands how to provide excellent customer service Can carry out tasks independently and approach issues with a problem-solving mindset
Background/ skills:
- Previous debt collection experience, 1-2 years
- Worked with operational end customer processes in an international firm
- Excellent communication skills and strive to provide great customer experience
- Fluent in English and German (other languages is an advantage)
- Experience of business development, leading projects and process development is advantageous Experience from B2B/ SME Fleet debt collection is advantageous
Location:
Gothenburg or Stockholm
How to apply:
Does this sound like your next challenge? Welcome with your application by submitting your resume no later than 5 November 2023. For questions regarding the recruitment process, please contact senior recruiter [email protected]
We do not accept email applications directly due to GDPR so we welcome your application via the link. We are reviewing applications on a rolling basis so don't delay sending in your interests.
